Click the e-waiver link in your confirmation email to sign your waiver. Generic e-waivers can be signed by clicking here. You can enter your booking number to reattached it.
Arrive 10-15 minutes* before your booked session to ensure we have enough time to sign you in. *15-20 minutes for a Birthday Party
Your briefing session will start sharp on the hour, you’ll be harnessed up and one of our instructors will talk you through the safety information.
Time to Clip ‘n Climb – you will have a full 1 hour in the climbing space and finish at 15 minutes past the following hour.
Pre-booking of your Clip ‘n Climb session is highly recommended as our sessions fill up quickly. You can drop-in but there is no guarantee that we will have spaces available.
If one parent or guardian is bringing multiple children, some of which are not their own, that adult is responsible for that group.
Loose fitting clothes and trainers are recommended.
Only closed toe shoes are allowed. For safety reasons, we cannot allow sandals, flip flops, crocs or rock shoes into the climbing space.
Please keep jewelry to a minimum. We do have the facility to safely secure jewelry if required.
Weight Restrictions – The minimum weight you have to be is 13kg (30lbs) and the maximum weight restriction is 150kg (330lbs). This is to allow our Auto-Belay to function safely.
Please ensure you arrive a minimum of 10-15 minutes* prior to your booked session to enable us to sign you in. Your briefing starts at the time slot you have booked, if you should arrive late you may be asked to wait until after the session has started to have your harness fitted and safety briefing before entering the climbing space.
For large party reservations or exclusive bookings please email or call us click here for contact details.
* 15-20 minutes for a Birthday Party
For standard climbing bookings you can cancel or amend your booking up to 24hrs in advance of your booking date.
For Exclusive Climbing Sessions and Corporate Events you can cancel or amend your booking up to 48hrs in advance of your booking date.
Unfortunately, we are unable to offer refunds if less notice is given.
Refunds will only be given if the cancellation is received 48hrs in advance or more. Please contact us to cancel or rearrange a booking.