We are just as excited as you are to hear that restrictions are beginning to lift. While the walls have been empty, we’ve been busy planning on how to welcome everyone back safely and our plan is ready to go.
We’re being as proactive as possible and have assessed the risks. We would like to share with you the additional measures and precautions we’re taking to best ensure the well-being of all our climbers and employees.
BEFORE YOU BOOK
If anyone has recently traveled overseas, been unwell or been in contact with someone with a suspected or known case of COVID-19, we politely ask that they come for a climb at another time, for the safety of our crew and climbers.
Waivers should be completed online prior to arrival as to avoid unnecessary contact on-site.
Super Challenges are closed until further restrictions are lifted.
Cheap Tuesdays, Clip’n Dine Thursday and Adult Climb Fridays will not be in effect until further restrictions are lifted.
Group bookings of 11+ climbers will not be permitted with some exceptions.
ONLINE BOOKING RECOMMENDED
We have reduced each session’s capacity from 30 to 10, so it is important that you book in advance to avoid disappointment. If you choose not to book, unfortunately we we cannot guarantee you a place in the session. Gift Vouchers are still available online and will be instantly emailed to you.
For ticket purchases onsite, cashless payments are the preferred method of payment.
Spectators: While we usually don’t have a cap on spectators, we ask they do not attend, especially grandparents or other high-risk individuals.
WHAT TO EXPECT AT CHECK-IN
We will check if anyone in your group has recently traveled overseas, been unwell or been in contact with someone with a suspected or known case of COVID-19, for the safety of our crew and climbers.
Gloves are included in your session (one size only). They are used once, then washed before its next use. You are welcome to bring your own. Staff will wear masks for harnessing and floor work. Gloves and masks are optional for guests.
Climbers will be asked to wash hands prior to and following each session.
SOCIAL DISTANCING MEASURES
We will be encouraging everyone to remain 2m apart where ever we can:
You’ll find markers along the ground to guide you where to stand while you’re at reception.
Our crew will still need to make sure your safety equipment is properly fitted at all times and means we may be in close proximity with our climbers. Please know we’ll be keeping our contact to an absolutely minimum and will be frequently washing our hands. Crew members are required to wear masks during harnessing.
When you’re on the climbing floor, we ask that climbers not in the same home-isolation bubble keep an empty wall between each other to maintain social distancing.
During your climb, our team will be remain on the ground but be monitoring physical distancing.
HYGIENE AND CLEANING
Our facility has been treated with Zero Blast hygiene solution. This treatment kills germs, viruses, bacteria and mould for up to 90 days. The fog is non-toxic and is conducted every three months. For more information on how the treatment works check out zeroblast.com
Party rooms are limited to party climbers and hosts and are sanitized between uses.
We have extra sanitizer stations in the climbing space but please remember to wash your hands with soap for at least 20 seconds, cover your nose and mouth when you sneeze/cough with a tissue or into your upper sleeve/elbow and avoid touching your face.
Drinking fountains will be unavailable during this time. Please bring along enough water for your session, or you can purchase water for $1 on site.
SPECTATORS AND SUPERVISORS
Spectators: While we usually don’t have a cap on spectators, we ask they do not attend, especially grandparents or other high-risk individuals. Just share your photos with them instead.
Supervisors: Only Ground Supervisors for our 4-5yo climbers are permitted in the climbing space. 1 ground supervisor per up to 2 kids (4-5yrs) per booking is permitted.