COVID-19

Public Health Order Update:

For birthday parties, we will not be checking vaccine cards for parents who wish simply to drop-off and collect their children, however parents will only be allowed to access the lobby area. Parents who wish to access other areas will be required to show their vaccine cards.

We are doing our best to manage the ongoing COVID-19 pandemic and public health orders as well as ensure a safe and fun experience, please be respectful to others and staff.

We would like to share with you the additional measures and precautions we’re taking to best ensure the well-being of all our climbers and employees.

BEFORE YOU BOOK

If anyone has recently traveled overseas, been unwell or been in contact with someone with a suspected or known case of COVID-19, we ask that they come for a climb at another time, for the safety of our crew and climbers.

Waivers should be completed online prior to arrival as to avoid unnecessary contact on-site.

Group bookings of 21+ climbers will not be permitted with some exceptions (school/camp/daycare excursions).

ONLINE BOOKING REQUIRED

We have reduced each session’s capacity from 30 to 20, so it is important that you book in advance to avoid disappointment. We are also required to have a digital record of your visit so bookings are mandatory.  If you choose not to book, unfortunately we we cannot guarantee you a place in the session and will make a booking for your visit. Gift Vouchers are still available online and will be instantly emailed to you.

For ticket purchases onsite, cashless payments are the preferred method of payment.

WHAT TO EXPECT AT CHECK-IN

We will still be asking that all bookings be made prior to your visit by booking online.  If anyone in the group has been asked to self-isolate, for the safety of our staff and other climbers, please refrain from visiting until you are given the all-clear from health authorities.

Vaccine cards will be checked for all guests aged 12 and over prior to entry beginning September 13, 2021. Entry will not be permitted if guests do not meet the guidelines set out in the order.

Staff will wear masks at all times for harnessing and floor work. Gloves and are optional for guests, however masks are required as per the Health Order of 25 August 2021, if you do not have one, we can provide one for you.

Climbers will be asked to wash hands prior to and following each session.

SOCIAL DISTANCING MEASURES

Guests encouraged to remain 2m apart:

Our crew will still need to make sure your safety equipment is properly fitted at all times and means we may be in close proximity with our climbers. Please know we’ll be keeping our contact to an absolutely minimum and will be frequently washing our hands. Crew members are required to wear masks at all times including during harnessing.

HYGIENE AND CLEANING

Our facility has been treated with Zero Blast hygiene solution. This treatment kills germs, viruses, bacteria and mould for up to 90 days. The fog is non-toxic and is conducted every three months. For more information on how the treatment works check out zeroblast.com

We have extra sanitizer stations in the climbing space and climbers are encouraged to sanitize hands in between each climb. Please remember cover your nose and mouth when you sneeze/cough with a tissue or into your upper sleeve/elbow and avoid touching your face.

Drinking fountains will be unavailable during this time, however you can refill your bottles from the refilling station. Please bring along enough water for your session, or you can purchase water for $2.00 (incl tax) on site.

SPECTATORS AND SUPERVISORS

Spectators: While we usually don’t have a cap on spectators, we ask they do not attend, especially  high-risk individuals.

Supervisors: For climbing safety purposes we require 1 ground supervisor per, up to 2 kids (4-5yrs) per booking and 1 adult for up to 3 children (6-9yrs).  Children 10 and over do not require a ground supervisor.

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