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COVID-19

RE-OPENING INFORMATION

We are just as excited as you are to hear that restrictions are beginning to lift. While the walls have been empty, we’ve been busy planning on how to welcome everyone back safely and can tell you that our plan is ready to go. But, we must first follow  requirements so please keep an eye on our website or Facebook page for all updates.

We just want to let you know that we’re being as proactive as possible and have assessed the risk of the virus. We would like to share with you the additional measures we’re taking to best ensure the well-being of all our climbers when we reopen.

To help control the spread of the virus, spaces are limited so bookings are essential.

BEFORE YOU BOOK

If any of your group has recently traveled overseas, been unwell or been in contact with someone with a suspected or known case of COVID-19, we politely ask that they come for a climb at another time, for the safety of our crew and climbers.

Waivers should be completed online prior to arrival as to avoid unnecessary contact on-site.

Super Challenges are closed until further restrictions are lifted.

Cheap Tuesdays, Clip’n Dine Thursday and Adult Climb Fridays will not be in effect until further restrictions are lifted.

Group bookings of 11+ climbers will not be permitted and discounts will not be applied.

ONLINE BOOKING RECOMMENDED

To help control the spread of the virus, we have reduced each session’s capacity so it is important that you book to avoid disappointment. If you choose not to book, unfortunately we we cannot guarantee you a place in the session. Gift Vouchers are available online and will be instantly emailed to you.

For ticket purchases onsite, cashless payments are the preferred method of payment.

Spectators: While we usually don’t have a cap on spectators, we ask they do not attend, especially grandparents or other at-risk individuals.

Session capacity has been reduced from 30 to 10 people, with sessions operating every hour between 10am – 4pm.

WHAT TO EXPECT AT CHECK-IN

We will check if anyone in your group has recently traveled overseas, been unwell or been in contact with someone with a suspected or known case of COVID-19, for the safety of our crew and climbers.

Gloves are included in your session (one size only). They are used once, then washed before its next use. You are welcome to bring your own. Gloves are optional.

Climbers will be asked to wash hands prior to and following each session.

SOCIAL DISTANCING MEASURES

We will be encouraging everyone to remain 2m apart where ever we can:

You’ll find markers along the ground to guide you where to stand while you’re at reception.

Our crew will still need to make sure your safety equipment is properly fitted at all times and means we may be in close proximity with our climbers. Please know we’ll be keeping our contact to an absolutely minimum and will be frequently sanitizing our hands. Crew members are required to wear masks and gloves during harnessing.

When you’re up the climbing floor, we ask that climbers not in the same home-isolation bubble keep an empty wall between each other to maintain social distancing.

During your climb, our team will be remain on the ground but be monitoring physical distancing.

HYGIENE AND CLEANING

We regularly clean all wall locks and harness keys between sessions.

Party rooms are limited to party climbers and hosts and are sanitized between uses.
Gloves are provided (one size only) and can be worn by all climbers.
Gloves are used once, then washed before its next use. You are welcome to bring your own.

We have extra sanitizer stations in the climbing space but please remember to wash your hands with soap for at least 20 seconds, cover your nose and mouth when you sneeze/cough with a tissue or into your upper sleeve/elbow.

Drinking fountains will be unavailable during this time. Please bring along enough water for your session, or you can purchase water for $1 on site.

SPECTATORS AND SUPERVISORS

Spectators: While we usually don’t have a cap on spectators, we ask they do not attend, especially grandparents or other at-risk individuals. Just share your photos with them instead.

Supervisors: Only Ground Supervisors for our 4-5yo climbers are permitted in the climbing space. 1 ground supervisor per up to 2 kids (4-5yrs) per booking is permitted.